Refund Policy

1. No prepaid checkout

Tokri V1 checkout is cash on delivery only. The app does not charge cards, UPI, net banking, or wallets, and it does not store a prepaid balance.

The order total remains pending until you pay cash on delivery. Tokri cannot issue an in-app refund to a card or UPI account because those payments are not taken.

2. Cancelled orders

If you cancel while the order is still Placed, item stock is restored and no cash is collected for that order. There is nothing for Tokri to refund.

After the shop accepts an order, the app cannot cancel it. Any dispute about goods already on the way is handled as a return after delivery, if a return is available under the Order return policy.

3. Completed returns

When a shop completes an accepted return, Tokri restores the returned items to stock. Completing a return does not create an automated cash refund in the app.

Cash paid to the rider or shop is not reversed by Tokri software. Any cash settlement after a completed return is between you and the shop and is not processed, tracked, or guaranteed in the app.

4. Rejected or expired returns

If a return request is declined, or if the return window closed before a request was made, Tokri does not refund the COD total and does not restore stock for that order through a return.