Order Return Policy
When you can request a return and what the shop can do with it.
1. When a return can be requested
You may request a return only after the order is delivered (shown as completed or delivered in the app).
The request must be made within 30 minutes of delivery completion. The window is measured from the delivery completion time stored on the order. After 30 minutes the app will not accept a new return request.
An order can have only one return request. If a request is already on file, you cannot submit another for the same order.
2. How to request
Open the order in Order history and use Request return. A reason is optional. Submitting the request notifies the shop. It does not by itself restore stock or change the COD total.
3. Shop decisions
The shop may accept, complete, or reject an open return request.
Accept means the shop has agreed to process the return. Stock is not restored at accept.
Complete means the shop has finished the return. Tokri then restores stock for the order lines. Cash on delivery is not refunded in the app.
Reject means the shop declined the request. Stock is not restored.
4. What this policy does not cover
Returns are not available for orders that are still placed, accepted, or cancelled, or after the 30-minute window. Tokri does not offer an automatic replacement order from a return request.