Terms and Conditions
Rules for using Tokri to shop groceries with cash on delivery.
1. The service
Tokri is a neighborhood grocery delivery service. Orders are placed in the Tokri customer app and fulfilled by the local shop for the service area covering your delivery address.
Tokri currently accepts cash on delivery only. There is no card, UPI, wallet, or other prepaid checkout in the app.
Delivery is limited to active service areas. An address is accepted only when its PIN code and map location are inside a live coverage area. If coverage changes, an address that previously worked may be rejected at quote or checkout.
2. Accounts
You create and sign in to a customer account with an Indian mobile number. Tokri sends a one-time verification code by SMS. You must keep that code confidential. We do not ask you to share the code with anyone other than by entering it in the app.
The mobile number on an account cannot be changed after signup. You may update your delivery name and optional email from Profile. You may review and sign out of devices from Signed-in devices.
3. Orders
A quoted total is calculated by the server from the products in your bag, stock, and the delivery fee for your address. Placing an order authorizes Tokri to send that cash-on-delivery ticket to the shop.
You may cancel an order only while its status is Placed. After the shop accepts the order, cancellation is no longer available in the app. Cancelled orders restore item stock.
Pay the COD total in cash when the order is delivered. Payment stays pending in the app until then. Tokri does not collect prepaid funds and does not process card or UPI charges.
4. Catalogue and availability
Product names, prices, photos, and stock are set by operators. Items can go out of stock or become unavailable between browsing and checkout. If a quote or place request fails because a product is unavailable, the order is not created.
5. Acceptable use
Use Tokri only to shop for delivery to an address you are authorized to receive. Do not attempt to interfere with other customers, operators, or the service.
6. Related policies
Returns are described in the Order return policy. Because checkout is cash on delivery, money movement is described in the Refund policy. Those pages are part of these terms.